​Introduction

Rezonate Australia operates an online self-guidance and planning platform supporting people through life transitions across areas such as work, health, relationships and finances.​

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website and related services (together, the “Services”) in Australia. By accessing or using the Services, you agree to the practices described in this Privacy Policy.​

What personal information we collect

The personal information we collect depends on how you interact with Rezonate, and may include:​

• Contact details, such as your name, email address and any other contact information you choose to provide

• Profile information, such as age range, life stage, general interests or focus areas (e.g. work, health, relationships, finance) if you choose to share them

• Usage and technical data, such as IP address, device information, browser type, pages viewed, time spent on pages and referring URLs

• Interaction data, such as questions you ask the AI, responses you receive, feedback you provide and other content you submit through the Services

• Communication records, such as emails or messages you send to us and your responses to surveys or feedback requests.

We aim to collect only information that is reasonably necessary for our functions and activities in Australia.​

Sensitive and wellness‑related information

Rezonate is a wellness‑focused platform and you may choose to share information about your health, relationships, work or finances when interacting with the AI or completing prompts.​

We generally ask you not to provide highly identifying or sensitive information (such as full medical history, full financial details, tax file number, or detailed employment records), and you should only share what you are comfortable providing in an online setting.

How we collect personal information

We may collect personal information in the following ways:​

• Directly from you when you create an account, complete forms, subscribe to updates, contact us, or use the Services

• Automatically through cookies, analytics tools and similar technologies when you browse or interact with the website

• From your interactions with the AI features, including the questions you ask, inputs you provide and feedback you give

• From Australian‑based third‑party service providers that support our website, analytics, email, hosting or payment processing (where applicable).

You can adjust your browser settings to refuse some or all cookies, though this may affect how the Services function.

Why we collect and use personal information

We may collect, use and disclose personal information for purposes including:​

• Providing, operating and improving the Services, including AI‑driven features and personalised content

• Understanding our users’ needs, interests and usage patterns to enhance the user experience

• Communicating with you about updates, new features, support, security issues and changes to our terms or policies

• Managing accounts, subscriptions or access to specific content (if applicable)

• Conducting analytics, research and reporting (on a de‑identified or aggregated basis where possible)

• Maintaining the security, integrity and performance of our systems

• Complying with Australian legal obligations and handling disputes, complaints or enforcement issues.

We will not sell your personal information. If we ever intend to use your information for a materially different purpose, we will take reasonable steps to notify you and, where required, obtain your consent.​

AI and Personal Information

Rezonate may use artificial intelligence (AI) technologies to generate personalised reflections, prompts, planning suggestions and other guidance based on information you choose to provide.

How AI features use information

When you interact with AI-powered features, information that you enter (such as questions, reflections, goals, prompts or other content) may be processed by AI systems to generate responses, recommendations or suggested next steps.

AI-generated content is intended to support reflection, planning and decision-making. It should not be considered professional medical, legal, financial, employment or counselling advice.

Use of information for training and improvement

Rezonate may use de-identified and aggregated information to improve the quality, safety, accuracy and performance of its services and AI-powered features.

Personal information will not be used to train AI models in a manner that identifies you as an individual.

Where third-party AI service providers are used, Rezonate will take reasonable steps to ensure personal information is handled in accordance with applicable privacy obligations and the provider's privacy commitments.

De-identification and data protection

Where practical, Rezonate will remove or obscure identifying information before information is used for service improvement, testing, research, analytics or AI-related development activities.

De-identification may include the removal of names, contact details and other information that could reasonably identify an individual.

While Rezonate takes reasonable steps to protect personal information, no method of electronic storage, transmission or processing can be guaranteed to be completely secure.

User responsibility

Users should avoid including unnecessary sensitive personal information when interacting with AI-powered features. This includes information such as government identification numbers, financial account details, passwords, medical record numbers or other highly confidential information unless specifically required for a service.

Disclaimers about information and advice

The information and guidance provided in Rezonate’s Work, Health, Relationships and Finance sections are for informational and educational purposes only and do not constitute professional advice.​

• Work: Content is not professional career, legal or employment advice. Always consult with a qualified professional before making significant career decisions or changes.

• Health: Content is not a substitute for professional medical advice, diagnosis or treatment. Always consult your healthcare provider before making changes to your health routine or starting new health‑related activities.

• Relationships: Content is not a substitute for professional counselling, therapy or relationship advice. For significant relationship challenges, seek support from a qualified professional.

• Finance: Content is general informational and educational only, not personalised financial advice. Always consult a qualified financial adviser before making investment, retirement or financial decisions.

When we disclose personal information

We may disclose personal information to:​

• Australian service providers who assist us with hosting, data storage, analytics, email, security, customer support, or payment processing (if applicable)

• Professional advisers (such as lawyers, accountants) where reasonably necessary for our functions and compliance

• Law enforcement, regulators or government authorities where required or authorised by Australian law

• Other parties in connection with a corporate transaction involving Rezonate (such as a merger, acquisition or transfer of assets), subject to confidentiality obligations.

Where any service provider is located outside Australia (if this changes in future), we will take reasonable steps to ensure they protect your personal information in a way that is substantially similar to the protections under Australian law.​

Direct marketing and communications

We may use your contact information to send you emails or other communications about Rezonate, including updates, content highlights, wellbeing tips or offers.​

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing, we may still send you essential service or administrative messages (for example, about security or changes to our terms).

Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.​

We may ask you to verify your identity before providing access or making corrections. In limited circumstances permitted by Australian law, we may refuse access or correction, in which case we will provide reasons.

Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including through technical, administrative and physical safeguards.​

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by Australian law. When information is no longer needed, we will take reasonable steps to de‑identify or securely destroy it.

Children’s privacy

Rezonate is primarily intended for adults, particularly women aged approximately 40–65 and retirees. It is not directed at children.​

If we become aware that we have collected personal information from a child in a way that requires parental consent under Australian law, we will take reasonable steps to delete that information unless consent has been properly obtained.

Complaints and contact details

If you have questions, concerns or complaints regarding this Privacy Policy, please contact:

Rezonate Australia

via the Contact page.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services or Australian legal requirements.